Owing to her passion for her profession, she loves to stay updated about the current & emerging trends in the IT industry. In fact, a Deloitte study, conducted on some global businesses, revealed that over 59% businesses are already outsourcing to India. Not just that, 22% of those that are not currently outsourcing to India are planning to do the same in the coming times.
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Cultural and communication differences
So, you must get involved in this process seriously and evaluate their technical skillset before onboarding them to your project. Outsourcing to India does not come without its own set of challenges faced by companies. Down below is a list of common challenges and how to overcome them to get success with outsourcing to India.
Azilen Technologies
Also, most Indian firms boast high-speed internet bandwidth to facilitate constant uninterrupted communication and support for their global clients. Thus, they are recognized for delivering top-notch software solutions and services to their clients. Though onshore outsourcing ensures fewer cultural differences and ease of communication when adp mobile solutions on the app store compared with nearshoring and offshoring, it generally results in high costs and a limited pool of talent. When it comes to outsourcing, there are many other Asian countries such as China and the Philippines that are being preferred.
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- In terms of customer support and VA, research shows a lot of success in hiring from the Philippines due to their BPO prowess.
- When outsourcing to India, it’s important to take cultural differences into account in terms of communication style, workplace culture, religious beliefs, and social customs.
- With this call center outsourcing service, you can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.
- It is imperative you have a clear understanding of what strategy you are adopting, without confusing it with anything else.
Their talent pool of data scientists, engineers, and business analysts come from strong educational and professional background and have in-depth understanding of analytics backed by rich domain experience. MMF Infotech specialises in delivering a wide range of technology solutions and back office support services for the businesses around the world. Signity Solutions is a leading IT-outsourcing company in India that works to deliver world-class Design, Development, and Artificial Intelligence services to its global customers.
Some companies in developed countries also opt to outsource to Poland since the time difference is acceptable. Fast forward to five years later, the Philippines has surpassed India in terms of revenue and headcount to claim first place in the global outsourcing business. Apart from establishing a web presence, businesses with digital platforms are also required to be mobile-friendly. Your team may also need to adjust to and accommodate the social and cultural practices of the vendor. This includes native language and accents that cause communication difficulties amongst parties.